We will collect excess recycling which can be left in clear plastic sacks or a cardboard box next to your bin. Please ensure excess recycling is clean and dry. If you have a larger family living permanently at the property, then you may be eligible for an additional bin. Excess rubbishĪny excess rubbish left alongside the bin or on top will not be collected and will have to wait until the next scheduled rubbish collection. Please ensure your bin lid is closed flat, for your collection. Place your bin out at the edge of your property by 7am on your collection day. On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road. Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return. Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return. If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection. Missed bins must be reported by 4pm on the next working day after your scheduled collection. If your bin has been missed, please report this to us by completing our contact us form. We also operate a fortnightly garden waste collection service.
We operate an alternate weekly kerbside recycling and rubbish collection service from wheeled bins. This means that rubbish is collected one week and recycling the next. If your bin is not collected on the revised collection day, please ensure you use our contact us form or call 023 9244 6019 within 24 hours. Leave your bin out and crews will return to complete these collections on the following day. If your bin (rubbish, recycling) has not been collected you only need to report it as a missed bin if you notice that your neighbour's bin has been collected, but yours hasn't.
This will assist us in giving you a speedy service. Please ensure your bin is out, ready for collection by 7am on your day of collection.
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